Reference

How Our Rules Protect Your Account

These terms set out how senna4d operates for eligible accounts in Indonesia, including wallet conditions for DANA, OVO and GoPay and how your account data is handled. Access and eligibility depend on local law and the region from which you connect.

Account TermsDANA · OVO · GoPay Wallet ConditionsData and PrivacyEligible Regions OnlyHow to Contact Us

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What These Terms Cover and Why They Apply

senna4d Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

senna4d is a mobile-first platform and every policy written here applies to accounts accessed through a supported mobile browser or app, regardless of whether you deposit via DANA, OVO or GoPay. By opening an account you acknowledge that your access is subject to the laws of

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your jurisdiction — we do not make legal claims on your behalf, and availability depends entirely on whether online account activity is permitted where you are. We apply these terms consistently: account suspension, fund holds and wallet verification follow the same process whether your wallet is
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linked to DANA, OVO or GoPay. When a transaction is flagged for review, we pause the affected wallet link and contact you through your registered account channel before any action is finalised. Nothing in these terms overrides mandatory local consumer protection law. If a provision is
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found unenforceable in your jurisdiction, the remaining provisions continue to apply. We update these terms when our services change; the version shown on this page is the current one, and continued use of your account after a published update constitutes acceptance. Disputes that cannot be resolved
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through our support channel are subject to the governing law stated in the full terms document linked below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY CONTACT PATHS

How to Reach Us on Legal and Policy Matters

If you have a question about these terms, want to understand how a specific rule applies to your account, or need to raise a formal concern, we have three ways to reach the right team. For wallet-related policy questions — especially those involving DANA, OVO or GoPay transaction holds — live chat connects you to the fastest response. For written records of any dispute or data request, email is the right channel.

Team online

Live Chat

Open the chat icon from any page on your mobile or desktop browser. Available for account, wallet and policy queries including DANA, OVO and GoPay hold situations.

Email Support

Send your legal or data enquiry to our support address listed in the contact section. Written requests for account data, policy clarification or formal disputes are handled here.

Account Help Centre

Log in to your account and navigate to Help to find policy documents, wallet verification steps and details on how to submit a formal data access or deletion request.

HOW WE HANDLE YOUR DATA

Account Security, Data Retention and Your Rights

We collect only what is needed to run your account, process wallet transactions through DANA, OVO or GoPay, and keep your session secure across devices. Your data is never sold to third parties, and we retain transaction records only for the period required by the applicable legal or financial obligation. You can request a copy of your account data or ask us to correct inaccurate records at any time through the Help Centre or by email.

Account Security

Sessions are protected by SSL encryption. OTP verification is required at login and whenever a new wallet — DANA, OVO or GoPay — is linked to your account for the first time.

Cookie Policy

We use session and preference cookies to keep your mobile login active and remember your lobby settings. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept for as long as your account is active plus the legally required period after closure. Wallet transaction records are held in line with applicable financial record-keeping obligations.

Your Rights

You may request access to your stored data, ask for corrections, or request deletion where no legal hold applies. Submit requests through the Help Centre or via email with your account ID included.

Common Questions About Our Legal Terms

These are the questions we receive most often about account terms, data rights and wallet policy. If yours is not here, reach us via live chat or email and we will respond with a written answer.

Yes. Terms apply to all account access including mobile browsers and the app. Eligibility still depends on whether access is permitted under your local law.

A wallet link is paused during review. We contact you through your registered channel before any permanent action. Funds already in the wallet remain with your wallet provider, not held by us.

Log in, go to Help Centre, and submit a data access request. Alternatively email us with your account ID. We aim to respond within the period required by applicable data law.

You can request deletion where no legal retention obligation applies. Records tied to wallet transactions — DANA, OVO, GoPay — may be held for the legally required period before deletion is completed.

We update when our services change materially. The date shown on the policy page reflects the current version. Continuing to use your account after an update means you accept the revised terms.

Disputes unresolved through our support channel follow the governing law and dispute process stated in the full terms document. Email us to escalate, and keep the case reference from your earlier chat or email.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoSenna4D Glossary AccountRegister

How Our Rules Protect Your Account

How to Reach Us on Legal and Policy Matters

Live Chat

Email Support

Account Help Centre

Account Security, Data Retention and Your Rights

Account Security

Cookie Policy

Data Retention

Your Rights

Common Questions About Our Legal Terms

01 Do these terms apply if I access senna4d from a mobile browser?

02 What happens to my DANA or OVO wallet link if my account is suspended?

03 How do I request a copy of my personal data?

04 Can I ask senna4d to delete my account data?

05 How often are these terms updated?

06 Who handles formal legal disputes if support cannot resolve my issue?

Legal

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