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How senna4d Handles Your Personal Data

Your account data belongs to you, and we take that seriously. This privacy policy explains exactly what we collect when you open an account, connect your DANA, OVO or GoPay wallet, or reach us through support — and what we do with it.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access or delete dataNo data sold to third partiesJakarta and Surabaya players covered
senna4d How senna4d Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We use a combination of technical and procedural controls to keep your account data safe. Your password is stored in an encrypted format and never readable by our team. Wallet data from DANA, OVO and GoPay passes through encrypted connections at every step. Here's a closer look at the four areas that matter most.

Encryption and Transmission

All data between your device and our servers travels over SSL-encrypted connections. This applies to login, wallet linking with DANA or GoPay, and any form you submit through the platform.

Cookies and Session Storage

We use cookies to keep your session active between pages and to remember your preferred language. You can clear cookies in your browser settings, though this will log you out of your current session.

Data Retention and Deletion

We keep account records for as long as your account is active and for a period after closure as required by applicable rules.

Who Can Access Your Data

Only authorised staff with a specific role — such as payment verification or support — can access your account data. We do not allow general staff access and audit access logs regularly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you want to review what data we hold, request a correction, or ask us to delete your account information, our support team handles those requests directly. You can reach us through live chat inside your account dashboard, by email, or through our dedicated support line. We aim to respond to data-related requests within the timeframe required by applicable rules in the regions we serve.

Team online

Live Chat

Open your account dashboard and tap the chat icon. Our support team handles data access and deletion requests through the same channel you use for account help.

Email Support

Send your data request or privacy question to our support address. Include your registered account email so we can match your request to the right profile.

Account Dashboard

Some data settings — like updating your contact details or reviewing linked wallets such as DANA or OVO — can be managed directly inside your account settings without contacting support.

Common Questions About Your Data on senna4d

These are the questions we hear most often about how your personal information is handled. If something isn't covered here, reach out through live chat or email and we'll walk you through it.

We collect your name, email, phone number and any wallet details you link — such as your DANA or OVO account number. We also log device and session data to keep your account secure.

Yes. Payment transaction records are stored for verification and dispute purposes. That data is shared only with the relevant payment processor and is not passed to unrelated third parties.

Yes. Submit a data access request through live chat or email using your registered account address. We'll compile what we hold and send it to you within the applicable timeframe.

Contact support via live chat or email and ask for account deletion. We'll remove what we can under our legal obligations and confirm exactly what has been deleted.

No. We do not sell or share your personal data with advertisers, marketing platforms or unrelated third parties. Data shared with payment processors is limited to what's needed for your transaction.

Cookies keep your session active and store your preferences. You can disable them in your browser, but doing so will log you out and may affect how the mobile lobby loads on your device.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.